Fred Coon, SC&C Chairman, interviews experts about their approach to solving complex problems in the workplace. These 3-minute interviews span a wide range of topics, but are always focused on ways to help you improve your own decision making.

Kent Fraser: $137K Savings in Annual Maintenance Cost and No Patient Risk


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Recently, I interviewed Senior Business Operations Executive, Kent Fraser, about his handling of a healthcare merger that added a 500-bed tertiary medical center, a community hospital, and 13 separate specialty clinics to the organization, supported by six different telephone system suppliers.

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Eric Speicher :Turning Around IT Support Crises

The good news was that this firm had tremendous growth, more than doubling the amount of personnel and 18 world-wide offices. The bad news was that calls to the IT help desk often went unanswered, aggravating business users and dampening morale of the group […]

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