According to a Job Outlook 2017 survey of employers, the top three attributes sought most frequently in candidates are:
- Demonstration of strong teamwork (78 percent)
- Problem-solving skills (77.3 percent)
- Excellent written communication competency (75 percent)
At just over 77 percent, it’s evident that the act of problem-solving is a universal skill which applies to all positions within varying industries. We will all likely find ourselves tasked with some form of problem-solving at one time or another. Unfortunately, however, solution-based thinking doesn’t always come naturally to all of us.
First, however, let’s review why this quality is so widely valued in the job market.
Why do employers value problem-solvers?
1. Problem solvers can handle any situation.
When these individuals are faced with a problem with no immediate solution in sight, they don’t panic immediately. Instead, they remain calm and figure out how they can solve the issue.
2. Problem solvers bring ideas and solutions to the table.
They do not wait to be told to do things. They make suggestions on how to improve workflow. They try to proactively shape their environment instead of accepting the present circumstances.
3. Problem solvers make the right decisions for an organization.
These individuals think analytically, therefore, it is easier for them to make the right decisions.
What are the common traits of good problem solvers?
1. Problem solvers know what the problem is.
In many situations, they are able to identify specific or potential roadblocks before others do.
2. Problem solvers know when to apply simple or complex solutions.
Problems can come with all levels of complications. A good problem solver knows when to apply systematic and complex solutions to the issue or when to make use of shortcuts and find an easier route to the solution.
3. Problem solvers view problems as opportunities to grow.
Those with solution-based thinking often view problems as situations that will help them learn and improve upon their existing expertise.
4. Problem solvers think outside the box.
The act of trouble-shooting alone causes the mind to delve beyond what is most obvious. True problem-solvers are open to new ways of thinking and exploration toward solutions.
5. Problem solvers do not feel that they are always right.
Individuals who are focused on finding the right solution are more concerned with what is best for the present circumstance than proving themselves right (or someone else wrong, for that matter). They will also not be found bragging about being right (even if they are).
6. Problem solvers have well-developed social skills.
They connect well with people; both in person and online. This trait also helps them find solutions through other channels.
7. Problem solvers would rather prevent than intervene.
Solution-based thinkers know that the best way to be more productive in an organization is to prevent problems from developing in the first place. They are therefore, quite centered on quality and due-diligence.
8. Problem solvers explore all options.
They rarely rely upon a single solution to a problem. As trouble-shooters, they are always ready with a backup plan or a new angle toward handling the issue.
9. Problem solvers have reasonable expectations in specific situations.
They understand that several issues can often have a hand in one problem, requiring patience when it comes to isolating the issue at play. For this reason, they are aware that each problem should be approached with realistic expectations.
10. Problem solvers do not create more problems for other people.
The goal of a true problem solver is to discover solutions that will not harm or overly inconvenience others. They are aware that if they must apply a solution which may adversely affect their colleagues, the solution will be temporary and actions will be taken to reduce negative consequences for the rest of the company.
However, for those who may not be natural trouble-shooters at heart, here are some suggested steps toward improving your solution-based thinking and follow-through.
Steps to Problem Solving:
1. Identify the problem.
Once you’ve identified the problem, try to figure out why and how it occurred.
2. Determine the criteria for your solution.
Before generating a solution, you must first define what you hope to achieve. For example, your solution must stay within a specific budget or time frame.
3. Create possible solutions.
Try to generate several possible ways to rectify the problem. Do not rely on a single solution. If the problem is complex, you may need to consult experts or perform further research on the subject.
4. Analyze each possible solution.
Analyze each potential solution alongside the criteria that you created. Create a table to make it easier for you to view which solution should be applied.
5. Choose the best solution.
Choose the solution that is most practical or most feasible.
6. Create an implementation plan.
You need to have a working strategy to implement your solution. This plan should also help track the plan’s ongoing success. Try to include time and cost estimates.
7. Document all information connected to your solution.
Make list of all information you’ve acquire from steps 1 through 6. Attempt to keep your findings to two pages or less for ease of reference.
8. Meet with your manager or supervisor.
Present your solution plan to your boss as you give him a copy of your document. Explain why you feel these are the best choices toward solution.
As we know, in order to stand out in the workplace, contribution is crucial. Managers and supervisors already face many day to day problems. When they know they have an employee who is ready to face and work through challenges, that individual is naturally valued by his or her superiors and by the organization as a whole.
At SC&C we offer Career Analysis to help senior decision-makers from all walks of life identify strategies and tactics to increase their value-add employment potential.