Nicole, a performance culture creator, decided that her first step in this turnaround story was to create a can-do mindset by establishing a shared vision of success grounded in pride and responsibility.
Next, Nicole developed a branch operating business plan comprised of branch and individual definitions of success for the year, skill and capability training, and monthly accountability. Lastly, she cultivated an environment of winning centered around celebrating successes, illuminating capabilities, and aspiring to achieve more.
Nicole Lewis, Senior Branch Executive
As a result, Nicole improved 100% of all operational and sales goals, placing the branch in a high achievement rank with top-level planners. The environment and brand of the office changed from a place you couldn’t win to an office where winners work.
Employee engagement reached all-time highs with overall satisfaction and personal fulfillment at work resulting in happy moms and dads going home to their families. Clients increased the number of friends and family they referred to us, increased the amount of business they did and became more loyal.
Watch full video interview below.
Contact Nicole Lewis via LinkedIn or her Career WebFolio.
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