Mike LeBaron has worked in a variety of operations roles at national and regional banks. The need to consolidate operations is something all banks wrestle with at various stages of their growth. Mike is an expert at consolidating operations.
Mike details seven critical components of a successful centralization plan: executive sponsorship, training, roles and expectations, communication routines, reporting and accountability, building trust, and ongoing monitoring.
Michael C. LeBaron
Director of Operations
In this episode of The US at Work, Mike shares of a time when he didn’t nail the communication, reporting, and accountability parts up-front. His partners in the distributed teams were not pleased that responsibilities (and control) were being taken from their teams and centralized, and they were not supportive. They began escalating individual errors to claim that Mike’s team was failing at the consolidation.
However, as Mike got reporting in place, he was able to show that the error rate was much lower than was being portrayed; he was able to proactively identify errors and correct them before the sales teams became aware of them; and he was able to do root-cause analysis to show that many of the errors were caused outside of his team’s processes. Applying these principles of consolidating operations can help your teams be successful as well.
Watch full video interview below.
Contact Mike LeBaron via LinkedIn or his Career WebFolio.
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