For reasons of safety and based on past incidents, the Indian government requires companies to safely transport female employees working during hours of darkness to and from their homes. Particularly for companies operating Business Process Outsourcing (BPO) centers, this results in most employees being transported 24 hours per day, six
Jeff Hoskin, Global Corporate Executive
days per week, year-round. Since employees’ homes were widely distributed, hundreds of owner-operator taxis and shuttles were needed at each center. The situation was further complicated by unreliable drivers and employees who changed their departure times on a daily basis due to perceived work requirements or personal preferences.
“I saw that the main issue was improving delivery and reducing the cost of transportation services, and that this was a multi-faceted effort,” says Global Corporate Executive, Jeff Hosken. “I hired regional managers to coordinate with BPO center leadership and external service providers. I directed the transportation team to research and install new software to optimize taxi utilization. I also guided my regional managers to collaborate with operational leaders to agree on and enforce standards for how and when employees would request transportation,” Hosken said.
By effectively managing employee transportation across 17 cities, Hosken safely delivered more than 9,500 employees to and from work each day with zero operational, legal, regulatory, or reputational impacts to the company. Changes he instituted reduced transportation costs by 30% due to increased taxi utilization rates and decreased employee travel time by 10% due to more timely departures and more efficient routing.
Watch full video interview below.
Contact Jeff Hosken via LinkedIn or his Career WebFolio.
ViewPoint© is part of the Stewart, Cooper & Coon (a Human Capital Strategies Corporation) and The US At Work network.
© 2004-2022 Stewart, Cooper, & Coon, Inc. All rights reserved. Limited to personal use and allowable only if this copyright message is left intact. Any duplication, alteration, or publishing of this content without express company permission is prohibited. Contact fcoon@stewartcoopercoon.com.