Chris is a skilled professional with a solid background in operations and a talent for breathing new life into struggling client relationships. Recognized for innovative thinking and exceptional communication skills, Chris has become a sought-after expert in building successful business partnerships.
When faced with the challenge of turning around the troubled Dollar Tree account, Chris stepped up as the “Hail Mary” for both Dollar Tree and CBRE. As Chris said, “I was armed with a fresh perspective, and first tackled the high turnover rate and previous rigid thinking by increasing the team size and bringing all members onsite to facilitate collaboration and partnership. This strategic move quickly enhanced communication and fostered a more human connection among the team.”
Chris Wright,
Chief Operating Officer / Managing Director
To further strengthen the relationship, he established recurring meetings with stakeholders, ensuring their voices were heard and their concerns addressed. “ I believe that by my opening up communication, it led to the identification of actionable items and helped keep everyone informed of progress,” Chris said. Chris also focused on optimizing Dollar Tree’s facility maintenance operations, leveraging an analytics team to scrutinize historical spending, and presenting quantifiable recommendations that resonated with the cost-conscious client.
As a result, the partnership flourished, and Dollar Tree began offering more business, starting with small projects, and eventually expanding to large-scale capital expenditures. “In just nine months, we expanded the account from $2.5M to $62M annually, and within two years, the business had grown to $190M.”
Chris’ success is a testament to the power of strategic vision, honest communication, and client-focused results. With an unwavering commitment to delivering on promises, Chris has earned a reputation for competence and credibility, inspiring confidence in both clients and colleagues alike.
Watch full video interview below.
Contact Chris Wright via LinkedIn or his Career WebFolio.
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