Patti Radcliff,
Supply Chain & Operations Leader<\/p><\/div>\n

\u201cI took a multi-pronged approach,\u201d said Patti. \u201cFirst, I developed an org chart and hired a strong team to fill the positions. I held meetings with the franchise councils to determine the failures they had experienced, improvements they wanted to see, and various products they deemed crucial to their operations. I then reviewed revenue statements to estimate product needs based on the work they performed and reported to corporate headquarters.\u201d Radcliff added, \u201cWith that information, I developed a demand forecast, performed a full count of all products in the warehouse and placed Purchase Orders with current suppliers to bridge the gap in supplies.<\/p>\n

Her team began negotiating contracts with suppliers and freight companies to manage cost, improve SLAs, and provide visibility to product in transit.\u00a0She created min\/max stocking levels in the warehouse and created processes with a 3PL to manage the warehouse and fulfillment functions.\u00a0She also created a feedback loop to allow for continuous improvements and to understand where further infrastructure was needed and set up reporting capabilities to track cost, savings, OTIF performance, Days of Inventory on Hand (DOH), and sales trends.<\/p>\n

Watch full video interview below.<\/em><\/strong><\/p>\n