It was evident that the leaders at the eye-care center, Total Vision<\/em>, had become inconsistent with their patient care and business priorities. Concise daily priorities — and how to achieve desired outcomes — were not clear to the practice nor the district managers. Although managers were achieving some success, they were falling short of their full potential. <\/span>\u00a0<\/span><\/p>\n

\u201cI established and communicated three main priorities to the teams \u2013 employee engagement<\/a> and retention, patient care, and financial growth. I then worked on and gained alignment with the leadership team, doctors, and practice managers. I then created the daily \u2018scorecard\u2019 which was distributed each morning to all doctors and practice leadership,\u201d Stein said.<\/span>\u00a0<\/span><\/p>\n

Michael Stein, Senior Operations Executive<\/p><\/div>\n

Furthermore, Michael improved the daily business rhythm to include recognition<\/a> of top performers and provision of learning examples for those who did not achieve their desired outcomes. Finally, Michael set up a monthly process with district and practice managers to review strengths, opportunities, values, financial outcomes, and partnerships.\u00a0<\/span>\u00a0<\/span><\/p>\n

Under Michael\u2019s direction, Total Vision\u2019s<\/em> revenue increased from $58 million to $100 million per year. Furthermore, margin rates increased from 14% to 23%, Net Promoter Score (NPS) improved from 41% to 63%, and capture rates grew by 15%.<\/span>\u00a0<\/span><\/p>\n

 <\/p>\n

Watch full video interview below.<\/strong><\/em><\/h3>\n

\nhttps:\/\/theusatwork.com\/wp-content\/uploads\/2023\/06\/Michael-Stein-Director-Operations-Retail.mp4<\/a><\/video><\/div>\n

Contact Michael Stein via LinkedIn<\/a> or his Career WebFolio<\/a>.<\/strong><\/h3>\n

Fred Coon, CEO<\/em><\/a><\/p>\n

 <\/p>\n

ViewPoint^{\u00a9<\/sup> is a production of The US AT Work Network<\/i>\u00a9 <\/sup>and} Stewart, Cooper & Coon<\/em><\/a>, a Human Capital Strategies Corporation. Contact:\u00a0Fred Coon \u2013 866-883-4200, Ext. 200, for more information.<\/em><\/p>\n

\u00a9 2004-2023 Stewart, Cooper, & Coon, Inc. All rights reserved. Limited to personal use and allowable only if this copyright message is left intact. Any duplication, alteration, or publishing of this content without express company permission is prohibited. Contact\u00a0<\/b><\/em>fcoon@stewartcoopercoon.com<\/b><\/em><\/a>.<\/u><\/b><\/em><\/p>\n

See also<\/b>: <\/em>\u00a0viewpoint<\/a>, experts<\/a>, interviews<\/a>, solving<\/a>, problems<\/a>, workplace<\/a>, topics<\/a>, focused<\/a>, decision<\/a>, executive placement<\/a>, executive search<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

It was evident that the leaders at the eye-care center, Total Vision, had become inconsistent with their patient care and business priorities. Concise daily priorities — and how to achieve desired outcomes — were not clear to the practice nor the district managers. Although managers […]<\/p>\n","protected":false},"author":6,"featured_media":10218,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1679],"tags":[2627,2624,2630,2010,2625,2629,2626,2628],"class_list":["post-10217","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-view-point","tag-business-rhythm","tag-daily-priorities","tag-district-managers","tag-employee-engagement","tag-financial-growth","tag-net-promoter-score","tag-patient-care","tag-scorecard","post_format-post-format-video"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/theusatwork.com\/wp-content\/uploads\/2023\/06\/Michael-Stein.jpg?fit=1080%2C1080&ssl=1","_links":{"self":[{"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/posts\/10217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/comments?post=10217"}],"version-history":[{"count":2,"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/posts\/10217\/revisions"}],"predecessor-version":[{"id":10221,"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/posts\/10217\/revisions\/10221"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/media\/10218"}],"wp:attachment":[{"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/media?parent=10217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/categories?post=10217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theusatwork.com\/wp-json\/wp\/v2\/tags?post=10217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}